AViATE Product Warranty Policy

AViATE Thailand is committed to providing safe, reliable, and high-quality products. This policy explains the applicable warranty periods, coverage, exclusions, and claim process for AViATE products.

These General Warranty Terms apply to all eligible AViATE products. However, warranty periods, coverage, and certain conditions may vary according to the product category.

If there is any inconsistency between these General Warranty Terms and the Product-Specific Warranty Terms, the Product-Specific Warranty Terms will apply.

• AViATE 77W Dual GaN Charger: 5 years
• AViATE Charging Cables: 2 years
• AViATE L-10 Karaoke Speaker: 1 year
• AViATE eGPU: 1 year

The warranty period begins on the date the customer receives the product, based on courier records, marketplace delivery information, or other evidence accepted by AViATE Thailand.

If the delivery date cannot be verified, AViATE Thailand may use the date shown on the proof of purchase as the warranty start date.

Customers must register their products within 30 days of delivery to verify the product information and activate the full applicable warranty period.

Warranty registration requires:

• Purchaser’s name and contact information
• Purchase or delivery date
• Order number
• Proof of purchase
• Product model and serial number, where applicable
• Other information reasonably required by AViATE Thailand to verify the product

Customers may register through:

LINE Official: @AVIATETH
Website: Register warranty online

Failure to register within 30 days may result in the customer not receiving the full warranty period or additional warranty benefits applicable to the product. This does not limit any consumer rights provided under applicable law.

Subject to the applicable Product-Specific Warranty Terms, this limited warranty covers:

• Defects in materials or workmanship
• Internal component failure under normal and intended use
• Failure of the product to perform its primary function because of an internal defect
• Port or connector failure caused by an internal defect
• Other issues confirmed by AViATE Thailand to result from a product defect

The warranty applies only when the product is used for its intended purpose and in accordance with the product instructions and technical requirements.

Unless otherwise stated in the Product-Specific Warranty Terms, the warranty does not cover:

• Drops, impacts, crushing, breakage, accidents, or physical damage
• Misuse, improper care, or failure to follow product instructions
• Damage caused by liquids, moisture, dust, corrosion, or unsuitable temperatures
• Unauthorized opening, disassembly, modification, or repair
• Use with non-standard, incompatible, or unsupported devices, cables, adapters, or power sources
• Short circuits, power surges, lightning, or abnormal electrical systems not caused by a product defect
• Use beyond the stated technical specifications or limitations
• Normal wear and tear
• Scratches, fading, stains, or cosmetic damage that does not affect functionality
• Damage caused by third-party transportation or storage after delivery to the customer
• A removed, altered, damaged, or unverifiable serial number or product label
• Counterfeit, modified, or unauthorized products

Customers must provide:

• Proof of purchase, such as a receipt, invoice, order record, or order confirmation
• Order number
• Purchaser’s name and contact information
• Product model and serial number, where applicable
• Warranty-registration information
• Photos or videos clearly showing the issue
• Evidence of the delivery date, if requested
• Other information reasonably required to diagnose or verify the issue

The product must remain within the applicable warranty period and satisfy the warranty conditions.

Please contact AViATE Thailand Support through:

LINE Official: @AVIATETH

Please provide proof of purchase and photos or videos clearly showing the issue.

AViATE Thailand Support may ask the customer to:

1. Complete basic troubleshooting
2. Provide additional photos, videos, or technical information
3. Test the product with another compatible device
4. Send the product to an inspection or service location designated by AViATE Thailand

Submitting a claim does not automatically confirm warranty eligibility. Eligibility will be determined after AViATE Thailand reviews the information, supporting evidence, and, where necessary, the physical product.

AViATE Thailand reserves the right to inspect the product, related equipment, and information submitted by the customer to determine the cause of the issue and warranty eligibility.

If the issue is caused by misuse, accidental damage, unauthorized modification, or another excluded circumstance, AViATE Thailand may reject the warranty claim.

After AViATE Thailand confirms that the issue is covered, AViATE Thailand may:

• Repair the product
• Replace the affected component
• Provide a replacement product
• Provide another remedy agreed with the customer or required by applicable law

The appropriate remedy will depend on the nature of the defect, availability of parts or replacement stock, and service feasibility.

If the original model is discontinued, unavailable, or cannot reasonably be repaired, AViATE Thailand may provide a product with reasonably comparable functionality and value.

A repaired or replacement product will remain covered for the remaining period of the original warranty unless otherwise stated by AViATE Thailand.

The customer is initially responsible for the cost of sending the product to the inspection or service location designated by AViATE Thailand.

If the claim is confirmed to be covered, AViATE Thailand will pay the cost of returning the repaired or replacement product to the customer within Thailand.

If the issue is not covered, inspection, repair, and shipping charges may apply. AViATE Thailand will notify the customer of any applicable charges before proceeding.

Before sending a product for service, customers should back up and remove personal or important data from any related storage device.

To the extent permitted by law, AViATE Thailand is not responsible for the loss, damage, or recovery of data stored on the product or connected equipment.

Warranty Period

Five years from the date of delivery, provided that the product is registered within 30 days of delivery.

Covered Issues

• Manufacturing defects
• Internal power-circuit failure under normal use
• Failure to deliver power or charge compatible devices because of an internal defect
• USB-C port or connector failure caused by an internal defect
• Other issues confirmed by AViATE Thailand to result from a product defect

Specific Exclusions

• Damage caused by an unsuitable outlet, power source, or electrical system
• Use with non-standard or incompatible cables, adapters, or devices
• Damage caused by power surges, lightning, or external electrical abnormalities
• Use beyond the stated power rating or technical specifications
• Heat-related damage caused by improper use, placement, or ventilation

The five-year warranty applies to the charger unit only. Any cable sold or supplied with the charger is covered under the applicable charging-cable warranty unless otherwise stated.

Warranty Period

Two years from the date of delivery, provided that the product is registered within 30 days of delivery.

Covered Issues

• Manufacturing defects
• Internal wire or circuit failure under normal use
• Failure to deliver power or data according to the stated specifications because of an internal defect
• Connector failure caused by an internal defect
• Other issues confirmed by AViATE Thailand to result from a product defect

Specific Exclusions

• Cuts, sharp-object damage, or damage caused by animals
• Improper pulling, twisting, bending, or coiling
• Crushing or pressure damage
• Bent, cracked, or damaged connectors caused by excessive force
• Damage caused by heat, liquids, moisture, corrosion, or abnormal electricity
• Normal deterioration of the exterior that does not affect functionality

Warranty Period

One year from the date of delivery, provided that the product is registered within 30 days of delivery.

Covered Issues

• Manufacturing defects
• Internal circuit or electronic-component failure
• Speaker-output failure caused by an internal defect
• Charging-system, control-button, or port failure caused by an internal defect
• Battery failure caused by a manufacturing defect

Specific Exclusions

• Normal reduction in battery capacity caused by age and charging cycles
• Damage caused by an unsupported charger, charging cable, or power source
• Damage to the speaker or microphone caused by impact, liquids, or misuse
• Distortion or damage caused by prolonged operation beyond the stated specifications
• Accessories, free gifts, or promotional items unless separate warranty coverage is expressly stated

Warranty Period

One year or 365 days from the date of delivery, provided that the product is registered within 30 days of delivery.

Covered Issues

• Manufacturing defects
• Mainboard malfunction under normal use
• Port or connector failure caused by an internal defect
• Failure of internal components to operate according to the stated specifications because of a product defect

Specific Exclusions

• Incorrect installation of a graphics card, SSD, or other component
• Use with an unsupported GPU, computer, operating system, cable, or power source
• Modification of firmware, circuitry, cooling systems, or internal components
• Damage caused by overclocking, unsuitable settings, or operation outside the stated specifications
• Damage to a GPU, SSD, computer, or other equipment connected to the eGPU
• Graphics cards, SSDs, cables, computers, and other external equipment are not covered by the AViATE eGPU warranty unless they have separate warranty coverage

To the extent permitted by law, AViATE Thailand is not responsible for:

• Indirect or consequential loss
• Loss of revenue, profit, business opportunity, or use
• Loss of or damage to data
• Damage to connected equipment that is not directly caused by a defect in the AViATE product
• Damage caused by use contrary to the product instructions or technical specifications

Nothing in this policy limits or excludes any consumer right or remedy provided under applicable law.